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FAQ

  • Can I find your products in physical stores?
    Currently, our products are available exclusively through our online store.
  • How can I contact customer support?
    You can reach us via email or direct message on our social media platforms. We're here to help!
  • Need More Information?
    For more tips and resources, visit our blog or follow us on Instagram, Facebook, LinkedIn, and TikTok. If your question is still unanswered, don't hesitate to contact us. We're here to assist you!
  • What ingredients are used in Rui Haven products?
    Our products are made with natural, globally sourced ingredients, ensuring top-quality and vegan-friendly formulations.
  • Are your products suitable for sensitive skin?
    Our products are designed with gentle ingredients suitable for all skin types, including sensitive skin.
  • Are your products cruelty-free?
    Absolutely! All Rui Haven products are cruelty-free and not tested on animals.
  • How long will it take to receive my order?
    Orders are typically processed within 1-3 business days. Shipping times depend on your location but usually range from 5-15 business days.
  • Do you offer discounts for bulk purchases?
    We occasionally offer promotions. Stay updated by following us on social media for the latest offers.
  • What is your return policy?
    We accept returns within 30 days of purchase if the product is unused and in its original packaging. Please see our returns page for more details.
  • How can I track my order?
    Once your order is shipped, you'll receive a tracking number via email to follow your package's journey.
  • Do you offer international shipping?
    Yes, we ship worldwide! Shipping costs and times may vary based on destination. There are some country restrictions. Feel free to contact us if you are unsure if we deliver. to your destination.
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